Frequently Asked Questions (FAQ)

For more information regarding photo rights, please see our Terms and Conditions.

We guarantee we will keep your images on our server for at least six months, although we often keep them archived for longer.

Payment can be made online prior to the photo shoot or we accept credit card over the phone by calling 512.893.7451.  We require residential customers to pay by 6pm the day before your appointment. We allow commercial clients to pay net 30 via check, or you can make payment using the link in your invoice or over the phone.

Our team is more than happy to travel outside of the city. Please contact us with specific details so that we can best accommodate your needs. Note that travel appointments often require more lead time and are subject to a mileage fee of $1/mile outside of 25 miles from the city center.

While our photographers can shoot on cloudy days, we can not use equipment in the rain. If gray skies become an issue, our editing team has the ability to add a blue sky replacement to almost any exterior photo! However, if the weather conditions are extreme or become hazardous, we will reschedule at a time convenient for you.

Please let us know as soon as possible if any scheduling conflicts arise. We understand last minute changes happen. With a 48 hour lead time, re-scheduling should not be an issue. If you must cancel a shoot, within less than 24 hours, a small cancellation fee of $40 will be issued to compensate our photographer.

We understand that certain situations require immediate attention. Do not hesitate to ask if we can schedule a last minute shoot and return images as soon as possible. We are prepared to go above and beyond to fulfill unexpected needs.

For residential properties, the whole process should take around an hour but more time may be needed for larger homes (over 4,000 square feet) or for add-on services such as 3D tours and drone photography. Commercial properties average 2-4 hours, depending on the type of package ordered.

Some recommendations for preparing the property include cleaning the entire property, hiding clutter, wires and trash cans, fluffing pillows, removing personal items and photos, removing cars from driveways, and opening umbrellas/staging the exterior. A more detailed checklist will be provided prior to your appointment.

We are fully self-sufficient and don’t require client attendance, but you are more than welcome to be involved in the process as much as you’d like. Just make sure to provide us with any information needed to access the property.

Images are delivered in .jpg format, both high resolution and resized for MLS (residential properties). Please let us know if you require a different format or size for your images.

Before the shoot, if you desire any specific angles, please don’t hesitate to let us know. If you are on-site during the process, our photographers would be more than happy to accommodate any specific angles you prefer. After the pictures are adjusted and corrected through our rigorous post process, our experienced team of editors will ensure that you receive the best images highlighting the property, as well as any angles that were requested.

You will receive a link to download the photos as a .zip file. Be sure to uncompress the .zip file before viewing the photos. If you prefer an alternative delivery method, let us know!

We work diligently to make sure we can deliver processed images the day after the photo shoot with the only exception to this being Saturday appointments. Any photos that are taken on a Saturday will be delivered Monday morning.

We base this on the property. A small condo might only require 18 well framed images to encapsulate the space, but a larger home or commercial property might require over 30 images to really get a sense of the space. See our pricing page for more details.

We are open Monday-Friday from 9am-6pm and Saturday from 10am-4pm CST. If you have an urgent need outside of regular hours, please text us at 512.893.7451 and we will do our best to address it as soon as possible!

We can typically get you scheduled within 1-3 business days. If you have a more urgent need, call us at 512.893.7451.

Scheduling your appointment is very easy. Simply fill out our online form, call us at 512.893.7451, or email us at sales@squarefootphotography.com.