Frequently Asked Questions
Questions? We’ve got answers!
SCHEDULING
What to know before the appointment
Yes! Our primary markets are Austin, Dallas, Houston, and San Antonio, but our team regularly travels beyond these areas. Additional travel fees may apply depending on the property’s location.
Texas weather can be unpredictable. If conditions aren’t ideal, we will either contact you the morning of your appointment, or you can contact us and we’ll help determine the best option for your shoot.
We understand plans change. Contact us as soon as possible and our team can help reschedule or cancel your appointment. We ask that you contact us more than 24 hours in advance, if possible, to avoid a fee.
Usually, yes! Same-day and next-day availability depends on the location and our photographers’ schedules. Check our online scheduler or contact our team and we’ll do our best to help!
Our support team is available Monday through Friday 9AM-6PM. If you need assistance over the weekend, send us a text at 800-519-6427, and we will get back to you as soon as possible! You can place an order through our website anytime.
Our online scheduling system shows our current availability in real time. Availability varies by market and season, but we recommend booking as early as possible to secure your preferred date and time!
Booking is easy! Schedule online anytime by selecting your location, services, preferred date, and available appointment time, or text or call our team at 800-519-6427. Need help deciding which services to book? We’re always happy to help.
THE SHOOT
What to expect when it’s photo time
Our photographers will do their best to work with the property as it is, but extensive cleaning, decluttering, furniture moving, or property preparation beyond simple staging adjustments, is not included with the appointment. If the property’s condition prevents us from completing the scheduled services, we can schedule a time to come back, and apply a reschedule fee to the appointment.
Often, yes, as long as the photographer has enough time and the requested service can be completed during the appointment. For guaranteed availability, we recommend adding services before the shoot!
Absolutely. Our photographers are trained to capture comprehensive coverage, but if there’s a feature, room, view, or angle that’s especially important to you, let us know!
The number of images depends on the package you’ve selected and the property. Standard residential shoots typically include 25+ images, while commercial shoots may include 45+ images.
It depends on the size of the property and services ordered. A standard residential photo shoot typically takes 1-2 hours, while larger properties with multiple services or commercial shoots may require additional time.
No. As long as our photographer has clear access instructions and the property is ready, you’re welcome to let Team Square Foot handle the rest!
We recommend having the property clean, decluttered, and photo-ready before your scheduled appointment. Turn on lights, open blinds, hide personal items, and make sure the spaces you want photographed are accessible. We will provide you with a thorough prep checklist prior to your appointment.
EDITING
Where the finishing touches happen
Consistency is an important part of the Square Foot look, so our standard editing style is applied to every shoot. If your project requires something different, contact our team before the appointment to discuss what’s possible!
Of course. If something doesn’t look right, let us know. We stand behind our work and are happy to review revision requests!
Yes! We offer additional editing and virtual services for requests beyond our standard photo processing, including object removal, virtual decluttering, virtual staging, and virtual remodeling. Contact our team for pricing!
Yes! Our Blue Sky Guarantee means we’ll replace gray or overcast skies in exterior photos when needed to give your listing a bright, polished look.
Every image is professionally edited to meet Square Foot’s quality standards, including adjustments to lighting, color, contrast, straightening, and other finishing touches needed to create a clean, consistent final image.
DELIVERY
From our editors to your inbox
Yes! You’re welcome to share delivered media with members of your team and your client for use in marketing the property, subject to our Media Usage Agreement.
We will store your edited images for a minimum of one year. We always recommend downloading and securely storing your completed media after delivery!
Photography orders include both high-resolution images for marketing and print use, and web/MLS-optimized images. Other media types are delivered in formats appropriate for their intended use.
We’ll email you a link as soon as your media is ready. From there, you can view and download everything included with your order in one place.
Standard photography is delivered the next day by 6pm. Turnaround times for video, virtual services, and other add-ons may vary.
POLICIES AND PAYMENT
The important stuff, made simple
We take confidentiality seriously. If a property, transaction, or project should not be publicly shared, let us know and we’ll honor those requirements. Our commitment to deal confidentiality is separate from our standard permission to feature non-confidential work in the Square Foot portfolio and marketing.
We love showcasing our team’s work and may feature completed media on our website, portfolio, social channels, or other Square Foot marketing. However, we always honor applicable confidentiality requirements. If you have any questions or concerns about this, please feel free to reach out.
If another business, agent, vendor, publication, or third party would like to use the media, please contact us. We’re generally happy to accommodate appropriate property-related uses and can provide written permission when needed!
Square Foot retains ownership and copyright of the media we create while providing clients with usage rights for marketing the photographed property. We do not charge additional licensing fees to reuse the images for a future listing of the same property. For complete details, please review our Media Usage Agreement.
We understand that schedules change. A $50 cancellation fee will apply to appointments that are canceled or rescheduled within 24 hours of the original appointment time. Please contact our team as soon as possible if you need to make a change to your appointment!
For residential orders, payment is required to secure your appointment. Commercial clients may be eligible for Net30 payment terms. Contact our team about your vendor setup process. Media usage rights are granted once payment has been received.
Schedule a Photo Shoot
You can schedule a photo shoot right on our website, saving you time and hassle.